FAQs
Q: How long before my order ships?
A: For coffee please allow 2-4 business days for your order to be processed and shipped. Remember, this is freshly roasted coffee.
For merchandise (mugs, t-shirt etc.), please allow 2-7 business days for your order to be processed and shipped.
*NOTE* If coffee & merchandise are ordered together, you will receive two different tracking numbers for two different shipments.
Q: Do you accept Cryptocurrency?
A: Yes, we currently accept Bitcoin, Litecoin, Digibyte, Ethereum, Ethereum Classic & Monero.
Q: How are orders shipped?
A: USPS, UPS, FedEx.
Q: Do you ship internationally?
A: Yes. We currently ship within the U.S. as well as internationally.
Q: How fresh is your coffee?
A: When you receive your coffee, it will have be roasted within days of you receiving it. Not weeks or months like coffee at grocery stores.
Q: What's with the weird coffee bag?
A: Our flat pouches are much more user friendly than "normal" coffee bags. They are easy to seal, easy to store, and easy to ship.
Q: How do I order?
A: Simply select a coffee, select a roast level, select grind size for your brewing method, go to checkout and complete your order.
Q: What is your return policy?
A: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Coffee cannot be returned for a refund or credit. In the event that Coffee arrives damaged or unsafe to consume, please contact us to return damaged products for a replacement or an equivalent replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Q: How do I contact you?
A:
Email: [email protected]
Mailing Address:
333 Maple Ave. E #530, Vienna, VA 22180